216 Norwood RoadLondon, SE27 9AWTel: 0203 049 6370
In addition to general medical consultations we are pleased to be able to provide specialist clinics and services covering the following areas:
For residents of Lambeth and Southwark there is now a free STI testing service. SH:24 provides free and confidential STI testing that you can access 24 hours a day. They test for: Chlamydia, Gonorrhoea, Syphilis & HIV. To order up your free home test kit please go to https://sh24.org.uk/ .
You can at present book appointments online, request your repeat prescriptions and view your allergies. When requesting repeat prescriptions the normal process of 48 hours notice will still apply.
The online system is very secure and is provided by our clinical system provider EMIS. When accessing the online system, it is highly recommended that you use a computer that has sufficient anti-virus and malware software installed and has a firewall running.
For more information and to register for this service please call in to our reception or click here for the registration form. For a video about the service click here
The ability to book appointments and order repeat prescriptions are subject to terms & conditions (see below).
Terms & Conditions
To apply for on-line access to the Practice’s clinical system, patients must complete the application form and declaration contained within this leaflet and return it to reception.
Applications are “one per patient”. Acceptance of one member of a family does not imply acceptance of other / further family members.
Applications for on-line access will not be considered for patients who are under the age of 16.
Where access is granted passwords will only be released direct to the patient and not to a parent (in relation to patients 16 – 18 years) or other third party. Where a parent or other person requires access to the system to book an appointment or deal with the affairs of the minor, it is acceptable for the minor to provide the password to the third party. The practice will not provide access detail directly.
Where access is refused this will be in writing. A reason will only be given at the discretion of the GP.
Where a minor requests a change of password (perhaps to alter access) this will be granted at the discretion of the GP.
Where access is granted and the access details provided, it is the patients responsibility to look after their access details. The practice can not be held responsible should a patient allow their access details to fall in to the wrong hands. Should this occur the patient must inform the practice immediately so we may deactivate online access to their records.
Patients with a history of none-attendance at pre-booked appointments (without cancelling) will not normally be granted access to on-line appointment booking, however the remainder of the facilities will be considered.
On-line appointments booked are to be cancelled by the patient as soon as it is determined that it is no longer required.
The Practice will not allow misuse of the on-line system and will monitor usage by individual patients. Where it is considered that a patient is misusing the system or is acting in a way detrimental to the availability of the appointment system, or other facilities, a warning letter will be issued. Where the situation does not improve, or recurs, access will be removed permanently and without further notice, at the discretion of the GP
Repeat prescriptions may only be ordered where these appear on the repeat list, which is provided to patients on the tear-off portion of the last prescription issued. The request must match the repeat list exactly and must be due. Other items ordered or requested using this facility will not be honoured, and no contact will be made with the patient. Prescriptions ordered outside this guideline must be via reception staff.
Address changes are subject to validation after submission. Patients moving outside the Practice Area will be removed from the Practice list in the usual way.
Requests for re-issue of access log-in details will be via post reissue in all cases to the registered address.
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travelling in Europe
If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday. To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)
Some services provided fall outside the scope of the NHS and therefore attract charges. Examples include the following:
We will NOT accept passport applications as the home office has now altered their accepted signatory list. GP's have been removed and the full details can be found by clicking here .
Our reception staff will be happy to advise you about appointment availability and applicable charges.
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